1. Enjoy, it is only whitewater rafting
It is worth reminding yourself that you have one of the best jobs on the planet. Our job is what everyone goes to do as a vacation. At times the heat and chaos can take hold, but you have to learn to shed it and enjoy.
2. Rafting is the easy part
From put in to takeout there are over twenty major rapids on the middle Ocoee River and you would think that is the hardest part of what we do, but it is not. Making everything look easy and effortless is the hard part. Putting trips together: loading gear, outfitting guests, entertaining on the way to the river, safety briefing, and getting onto the river, and then doing all that in reverse when we get off is by far more taxing mentally and physically.
3. When your team is happy, your guests are happy
Happiness is contagious. Is is important to recognize when you are adding to the chaos and when you are trying to remedy it. Rafting is a team sport, so it is necessary for everyone to do there part. When it shows you enjoy your work it lifts everyone.
4. The customer is not always right
Not everyone can realize when things are a good idea and when they are not. Some rapids are fun to surf and others are not worth the danger if something went wrong. We aim to give a customized trip for the guests that we have in our boats but not when it comes to jeopardizing safety or giving them more than they can handle. We have a motto that you can go home mad at us as long as you get to go home.
5. Flow like water
We work in nature on a beautiful river and sometime we forget that. Take the time to look around and experience what is provided. Go with the flow and not against it. The easiest path is almost always downstream.